Privacy Policy

Last updated: 17 September 2026

Uthanda ICT respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Uthanda ICT collects, uses, stores, shares and protects personal information when you visit www.uthanda.co.za, contact us, submit an enquiry, log a support request, become a client or otherwise interact with our business.

We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Who We Are

Uthanda ICT is a Johannesburg-based IT support and technology services provider. We assist businesses with IT support, Microsoft 365, cloud services, cybersecurity, connectivity, infrastructure and related technology solutions.

Website: www.uthanda.co.za
Email: sales@uthanda.co.za
Telephone: +27 11 463 9288
Mobile: +27 72 662 4365

2. Personal Information We May Collect

The personal information we collect depends on how you interact with Uthanda ICT and the services you use.

Information may include:

• Name and surname
• Company or organisation name
• Job title or position
• Email address
• Telephone or mobile number
• Information submitted through our website forms
• Information provided when requesting a quotation or consultation
• Information supplied when logging an IT support request
• Details relating to your IT environment or support requirements
• Communications between you and Uthanda ICT
• Billing, contractual and account information
• IP address
• Browser and device information
• Pages visited on our website
• Referral and advertising information
• Cookie and similar online identifiers
• Any other information you voluntarily provide to us

We aim to collect only the information reasonably necessary for the purpose for which it is required.

3. How We Collect Personal Information

We may collect personal information when you:

• Complete a contact or enquiry form on our website
• Request a quotation
• Request an IT consultation
• Log a technical support request
• Contact us by telephone or email
• Become a client, supplier or business partner
• Enter into a service agreement with Uthanda ICT
• Communicate with our support or technical teams
• Subscribe to or interact with our communications
• Visit or browse our website
• Click on one of our online advertisements
• Interact with cookies or similar website technologies

We may also receive personal information from our clients, suppliers, technology partners and service providers where this is necessary to provide services or manage a legitimate business relationship.

4. Why We Process Personal Information

Uthanda ICT may process personal information for purposes including:

• Responding to enquiries
• Preparing quotations and proposals
• Providing IT support and technical services
• Managing client accounts and relationships
• Logging, assigning and resolving support requests
• Communicating with clients and prospective clients
• Delivering Microsoft 365, cloud, cybersecurity, connectivity and infrastructure services
• Managing equipment, software and technology services
• Processing billing and administrative information
• Managing contracts and service agreements
• Improving our website and services
• Understanding how visitors use our website
• Measuring the effectiveness of our advertising
• Protecting our systems, clients and users
• Preventing fraud, misuse and security incidents
• Meeting legal, regulatory and contractual obligations
• Sending relevant business or marketing communications where permitted by law

We will not intentionally use your personal information for a purpose that is incompatible with the reason it was collected unless permitted or required by law.

5. Website Enquiry Forms

Our website uses online forms to allow visitors to contact Uthanda ICT, request information or enquire about our services.

Depending on the form you complete, we may ask for information such as your name, company, email address, telephone number, service requirements and message.

The information submitted is used to respond to your enquiry and, where appropriate, to follow up with you regarding Uthanda ICT services.

Please do not submit passwords, banking credentials or unnecessary confidential information through a general website enquiry form.

6. IT Support and Technical Information

Where you are an Uthanda ICT client, additional information may need to be processed in order for us to provide authorised IT support and technology services.

This may include information relating to:

• Users and authorised contacts
• Computers, mobile devices and other equipment
• Servers and cloud services
• Operating systems and software
• Microsoft 365 environments
• Networks and connectivity
• Technical configurations
• System and security logs
• Support incidents
• Backup and recovery systems
• Security alerts and incidents
• Access information provided for authorised technical support

Uthanda ICT will only access client systems and information where reasonably necessary to provide authorised services, investigate technical problems or fulfil agreed contractual obligations.

In certain circumstances, Uthanda ICT may process personal information on behalf of a client. In these situations, Uthanda ICT may act as an operator as contemplated in POPIA, and the processing of information will also be governed by the applicable client agreement and instructions.

7. Cookies

Our website uses cookies and similar technologies to operate the website, improve functionality, understand website usage and measure advertising performance.

Cookies may include:

• Essential cookies required for the website to operate correctly
• Functional cookies that assist with website functionality and preferences
• Analytics cookies that help us understand how visitors use our website
• Advertising and conversion cookies that help us measure the performance of online advertising

When you visit our website, our cookie consent system allows you to manage your cookie preferences.

Where consent is required, non-essential cookies and tracking technologies are used in accordance with the choices you make through our cookie consent system.

You may also manage or delete cookies through your browser settings. Restricting certain cookies may affect some website functionality.

8. Google Ads and Conversion Tracking

Uthanda ICT uses Google Ads to advertise our services and measure the effectiveness of our advertising campaigns.

We use Google Tag Manager to manage certain website tracking technologies, including Google Ads conversion tracking.

If you visit our website after interacting with a Google advertisement, Google may use cookies or similar technologies to help determine whether that interaction resulted in an enquiry or another relevant action.

For example, when a visitor successfully submits an enquiry form, a conversion may be recorded. This allows Uthanda ICT to understand whether our advertising has resulted in a genuine website enquiry.

Information processed for advertising measurement may include:

• Browser and device information
• Advertising and cookie identifiers
• Referral information
• Pages visited
• Website interactions
• Whether a specified conversion action occurred

Our advertising and analytics technologies are managed in conjunction with the cookie preferences selected through our website’s cookie consent system.

You can learn more about how Google handles information by reviewing Google’s privacy information at Google Privacy & Terms.

9. Sharing Personal Information

Uthanda ICT does not sell your personal information.

We may share or allow access to personal information where reasonably necessary to operate our business or provide services.

This may include trusted providers such as:

• Hosting providers
• Email and communication service providers
• Microsoft and other technology vendors
• Cloud service providers
• Cybersecurity providers
• Backup and disaster recovery providers
• Connectivity and infrastructure providers
• Website and technical service providers
• Analytics and advertising platforms such as Google
• Financial or payment service providers where applicable
• Professional advisers, auditors or legal advisers

Third parties are only given access to information where reasonably necessary for the relevant service or business purpose.

We may also disclose personal information where required by law, regulation, court order or a lawful request from an authorised authority.

10. International Processing and Cloud Services

Some of the technology services used by Uthanda ICT or our clients may operate internationally.

As a result, personal information may in certain circumstances be stored or processed outside South Africa, including through international cloud and technology platforms.

Where personal information is transferred across borders, we take reasonable steps to ensure that appropriate data protection measures are in place and that the transfer is handled in accordance with applicable law.

11. Direct Marketing

Uthanda ICT may communicate with existing clients, prospective clients and business contacts regarding services that may be relevant to them where permitted by applicable law.

Where required, consent will be obtained before sending electronic direct marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent Uthanda ICT from sending necessary service, support, account, billing or contractual communications.

12. Retention of Personal Information

Uthanda ICT retains personal information only for as long as reasonably necessary for the purpose for which it was collected or for as long as required or permitted by law.

Retention periods may take into account:

• The duration of our relationship with a client
• Ongoing technical support requirements
• Contractual requirements
• Billing and accounting requirements
• Legal and regulatory requirements
• Security and audit requirements
• The need to establish, exercise or defend legal claims

When information is no longer reasonably required, it may be securely deleted, destroyed or de-identified where appropriate.

13. Security of Personal Information

Uthanda ICT takes reasonable technical and organisational measures to safeguard personal information against:

• Loss
• Unauthorised access
• Unauthorised disclosure
• Misuse
• Alteration
• Destruction

Measures may include appropriate access controls, system security, authentication, backups, monitoring and security processes appropriate to the nature of the information being processed.

While we take reasonable precautions to protect personal information, no internet transmission, computer system or data storage environment can be guaranteed to be completely secure.

14. Security Incidents

If Uthanda ICT becomes aware of a security compromise involving personal information for which Uthanda ICT is responsible, we will assess the incident and take appropriate steps in accordance with applicable legal and regulatory requirements.

Where required by law, relevant affected parties and the Information Regulator may be notified.

15. Your Rights

Subject to applicable law, you may have the right to:

• Ask whether Uthanda ICT holds personal information about you
• Request access to personal information held about you
• Request correction of inaccurate, incomplete or outdated information
• Request deletion or destruction of personal information where permitted
• Object to certain processing of your personal information
• Withdraw consent where processing is based on your consent
• Object to direct marketing
• Unsubscribe from marketing communications
• Raise a concern regarding the processing of your personal information
• Lodge a complaint with the Information Regulator

We may need to verify your identity before responding to a request involving personal information.

16. Access, Correction and Deletion Requests

If you would like to request access to personal information, ask us to correct information or raise a privacy concern, please contact Uthanda ICT.

Email: sales@uthanda.co.za
Telephone: +27 11 463 9288

Privacy-related requests will be handled in accordance with POPIA and other applicable legislation.

17. Information Regulator

If you believe that your personal information has been processed in a manner that infringes your rights under POPIA, you may raise the matter with the Information Regulator of South Africa.

Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead
Johannesburg

Telephone: 010 023 5200
Toll Free: 0800 017 160
General Enquiries: enquiries@inforegulator.org.za
POPIA Complaints: POPIAComplaints@inforegulator.org.za

Complaints and other privacy services may also be submitted through the Information Regulator’s online eServices platform.

18. Third-Party Websites

The Uthanda ICT website may contain links to third-party websites, platforms or services.

Uthanda ICT does not control the privacy practices of third-party websites and is not responsible for their privacy policies, security or content.

We recommend reviewing the privacy information of a third-party website before submitting personal information to it.

19. Changes to This Privacy Policy

Uthanda ICT may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or privacy practices.

The latest version will be published on this page and the “Last updated” date at the top of the policy will be amended accordingly.

20. Contact Uthanda ICT

If you have any questions regarding this Privacy Policy or how Uthanda ICT handles personal information, please contact us.

Uthanda ICT
Website: www.uthanda.co.za
Email: sales@uthanda.co.za
Telephone: +27 11 463 9288
Mobile: +27 72 662 4365