Existing Client Support
Need technical assistance? Use the form below to log a support ticket with the Uthanda ICT team.
Provide as much information as possible so our support team can understand what is affected and respond appropriately.
Technical Support
The more detail you provide, the easier it is for our support team to understand the issue before contacting you.
You do not need to diagnose the problem yourself. Simply tell us what you were trying to do, what happened instead and how the issue is affecting your work.
This form is for existing-client technical support. For managed IT services, projects or new-business enquiries, please use our Contact Us page.
Support Request
Complete the form and submit your support request.
Submitting a Useful Support Request
A clear description helps the support team understand the issue and can reduce unnecessary back-and-forth before troubleshooting begins.
Tell us which application, device, system or task you were using when the problem occurred.
Describe what you expected to happen and what happened instead.
Include the exact error wording where possible rather than only saying that something is not working.
Let us know whether the issue affects only you or whether other users are experiencing the same problem.
Tell us whether the issue completely prevents you from working or whether you can continue with limitations.
Select High, Medium or Low based on the impact the issue is having on your work or business operations.
New Business?
If you are looking for a new IT support provider, managed IT services or assistance with a planned technology project, use our new-business consultation form instead.
Uthanda ICT