Managed IT & Support

Additional IT Capacity When Your Internal Team Needs It

An internal IT team understands your organisation, but even capable teams can face capacity constraints, specialist skills gaps, major projects, leave periods and unexpected incidents.

Uthanda ICT provides co-managed and failover IT support that works alongside your existing technology team. We add expertise, monitoring, support capacity and project resources without replacing the people who already know your business.

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What Is Co-Managed IT Support?

Co-managed IT support is a flexible partnership between your internal IT team and an external technology provider. Responsibilities are divided according to your requirements, allowing your internal team to retain control while gaining access to additional resources.

How We Can Support Your Internal IT Team

Helpdesk Overflow

We can assist with user requests and routine support when ticket volumes exceed your internal capacity.

Leave and Absence Cover

Maintain support continuity during annual leave, illness, vacancies or recruitment periods.

Specialist Technical Expertise

Access support across cybersecurity, Microsoft 365, cloud, servers, networking, backup and infrastructure.

Monitoring and Maintenance

Our team can assist with proactive monitoring, patching, maintenance and alert response.

Project Support

Add experienced resources for migrations, upgrades, office moves, infrastructure deployments and other defined projects.

Escalation Support

Provide your internal team with a reliable escalation path for complex or business-critical issues.

Failover IT Support

Failover support helps maintain technology assistance when your usual internal or external resource is unavailable. A documented support arrangement reduces dependence on a single person and improves operational resilience.

Cover during leave, illness or staff changes
Access to documented systems and support procedures
Escalation assistance for critical incidents
Additional resources during high-demand periods

Benefits of Co-Managed Support

Greater support capacity without immediate permanent recruitment
Access to a broader range of technical expertise
Reduced pressure on internal IT staff
Improved continuity and resilience
Flexible responsibilities aligned with your team structure
Additional resources for strategic projects

A Partnership Built Around Your Team

Co-managed support is not a one-size-fits-all service. We agree responsibilities, escalation procedures, access requirements and service expectations with your internal team before support begins.

Frequently Asked Questions

What is the difference between co-managed and outsourced IT support?

Outsourced IT support may manage the full technology function, while co-managed support works alongside an existing internal IT team and covers agreed responsibilities.

Will Uthanda ICT replace our internal IT staff?

No. The purpose of co-managed support is to strengthen your existing team with additional expertise, capacity and cover.

Can you provide temporary support during leave or recruitment?

Yes. Failover arrangements can provide continuity during leave, vacancies, illness or periods of unusually high demand.

Can we choose which services Uthanda ICT manages?

Yes. Responsibilities can be tailored around helpdesk support, monitoring, Microsoft 365, cybersecurity, backups, infrastructure or project requirements.

Do you provide escalation support for complex issues?

Yes. Uthanda ICT can act as an escalation partner when your internal team requires additional specialist assistance.

Let’s Talk

Give Your IT Team the Support It Needs

Add capacity, specialist expertise and dependable cover without losing internal control of your technology environment.

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